After the ticket is activated, customers then show their smartphone screen to their train conductor. When ready to use a mobile ticket, the customer simply opens the CTrail eTix app and presses a button to activate the mobile ticket. With CTrail eTix, customers can now purchase tickets using Google Pay or Apple Pay in addition to a credit or debit card and store them electronically on their device. Previously, users needed to manually enter their password to ensure the security of their ticket purchases from within the app. The app login experience has been enhanced by adding biometric security - the option to turn on Face ID or Touch ID in Apple’s iOS or fingerprint authentication on Android devices. “Travel on public transportation should be as easy and convenient as possible.” “The addition of Apply Pay and Google Pay to CTrail eTix is the result of our continuing commitment to the customer experience,” said Public Transportation Bureau Chief Rich Andreski. If you are planning to ride the Hartford Line or Shore Line East, I encourage you to download and try the eTix app to see how easy and convenient it is to use.” “The app first launched in February of this year, and contactless ticketing has become especially important during this pandemic. “These improvements will make CTrail eTix much more user friendly,” said CTDOT Commissioner Joseph Giulietti.
The app now accepts both Apple Pay and Google Pay, and allows users to log in using Face ID/Touch ID (Apple) or fingerprint (Android). The Connecticut Department of Transportation (CTDOT) says the app is a more convenient way to pay rail fares without needing to carry and display a paper ticket. Improvements have been made to the CTrail eTix mobile app, which provides CTrail Hartford Line and Shore Line East riders with the ability to purchase tickets using smartphone devices.
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